At Rolling Greens, we understand that on occasion our customers may need to make changes to their purchases. Credit for returns will be issued on store credit only.
Special ordered items in sizes, colors, quantities, styles, or varieties not normally stocked may not be returned. We encourage our customers to carefully consider their needs before placing special orders, please note that all special orders require pre-payment prior to ordering.
Green plants may be returned within 5 business days following the date of purchase. The customer is responsible for the proper care and maintenance of the plants in their possession. Plants in other than “as purchased” condition may not be returned.
Seasonal color (Interior & Exterior) has a limited blooming period. Because of this, returns must only be made by the end of the following business day.
Containers, Accessories, & Furniture
Containers and accessories in “non-altered” condition may be returned within 5 business days of purchase. Any product that was altered in store by special request of the customer may not be returned.
Holiday, Seasonal, & Sale Items
All sales are final, no exchanges or store credit.
Rolling Greens has a no-charge memo service on containers and accessories to assist out customers with presentation needs. In addition, we are happy to provide photography and tear sheets when available. (Please see memo agreement for complete details).
We are happy to assist in loading purchases into vehicles. It is important that customers review their invoices or make sure that they have received all items purchased. In addition, customers should inspect the manner in which the items are loaded before leaving the nursery. Rolling Greens will not be responsible for damaged or broken items once the customer has left the nursery. It is our mission to ensure that our customers are completely happy with their Rolling Greens purchases and it is our sincere hope that our customers will utilize good judgment and a spirit of fairness before
requesting to return purchases **We reserve the right to make the final judgment as to the appropriateness of a return.